This refund policy explains when refunds are available for purchases made through the website www.metiainteractive.com. By purchasing any digital product on this website, you acknowledge and accept this refund policy.

  1. Nature of Our Products

METIA INTERACTIVE LIMITED sells digital download versions of video games; no physical products are shipped.

Upon successful payment, customers can download the purchased game files electronically.

Because our products contain digital content, different consumer protection rules apply compared to physical goods.

The 14-day withdrawal right under EU Directive 2011/83/EU on Consumer Rights and applicable New Zealand Consumer Protection Act is waived. Consumers typically have a 14-day withdrawal right for online purchases.

However, this right does not apply once digital content is made available through non-tangible media, and the consumer has expressly consented and acknowledged the loss of the withdrawal right.

By completing your purchase and beginning to download or access digital files, you expressly agree that:
Delivery of the digital content will commence immediately upon payment;
You require immediate performance of the contract;
You acknowledge and agree that once digital delivery has commenced, you will forfeit your statutory 14-day right of withdrawal;
Once digital delivery has commenced, you cannot cancel the contract simply by changing your mind.

  1. Eligible for Refund:

While digital products are generally non-refundable after delivery, METIA INTERACTIVE LIMITED may offer a refund in reasonable circumstances, including:
Duplicate payments; Accidental multiple purchases of the same product;
Inability to access purchased files due to verified technical issues that our support team is unable to resolve;
Damaged or incomplete digital files that cannot be replaced;
Purchases affected by billing errors.

Each request is reviewed on a case-by-case basis.

  1. Non-Refundable Situations

Generally, refunds are not available in the following situations:
Change of mind after digital delivery;
Purchase by mistake;
Failure to read product instructions before purchase;
Incompatibility with hardware or software requirements clearly stated before purchase;
Dissatisfaction due to personal preference;
Inability to complete the game due to excessive difficulty;
Failure to download files after obtaining access;
Purchase using unauthorized or fraudulent payment methods.

  1. Technical Support Before Refund:

If you encounter problems during installation or download, please contact us before requesting a refund.

Our support team will make reasonable efforts to resolve technical issues and, where possible, provide alternative download links or assist with installation.

  1. Limited License – No Transfer of Ownership

When you purchase a game from METIA INTERACTIVE LIMITED, you are not purchasing ownership of the game or any intellectual property rights associated with it.

Your purchase grants you a limited, non-exclusive, non-transferable, revocable license to download and use the game for your personal, non-commercial entertainment.

All intellectual property rights related to the game belong to METIA INTERACTIVE LIMITED. Your purchase does not grant you any ownership rights.

You may not copy, modify, distribute, resell, reproduce, reverse engineer (unless permitted by applicable law), extract game assets, or use any part of the game for commercial purposes without our prior written permission.

  1. Chargeback

If a payment dispute or chargeback is initiated without prior contact with our support team, we reserve the right to provide evidence to Stripe and our payment service providers, including:

Purchase records;
Download/access logs;
IP address records;
Customer communication records;
Order confirmation;
Acceptance of our Terms of Service and Refund Policy.

Fraudulent chargebacks may result in the suspension of access to purchased digital products.

  1. Contact Us

For refund requests or technical support, please contact us:

Phone: +64 21424482
Email: drawing@metiainteractive.com

  1. Policy Updates

We may update this refund policy from time to time to reflect changes in applicable law, requirements of payment service providers, or changes to our services. The latest version will always be posted on our website.