We are committed to providing professional customer support and responding to all reasonable inquiries about our digital products and services. Whether you need assistance before or after your purchase, please contact us through the following methods.
Customer Support
Our support team can assist with the following inquiries:
Product information before purchase;
Accessing purchased digital content;
Technical issues affecting downloads or gameplay;
Billing inquiries;
Consumer rights under applicable law;
General account or website inquiries.
To help us process your request efficiently, please provide your order number, the email address used for the purchase, and a clear description of the problem (if applicable) when contacting us.
Response Time
We process customer inquiries during normal business hours and will strive to respond as quickly as possible. Response time may vary depending on inquiries, weekends, or public holidays.
Company Information
Brand: Metainteractive
Company: METIA INTERACTIVE LIMITED
Registration Number:
Address: 1300751-9429035997566
Tel: +64 21424482
Email: drawing@metiainteractive.com
Legal Notice
Our company is registered in New Zealand. We provide digital products to our customers in accordance with applicable New Zealand law, relevant EU consumer protection requirements, e-commerce regulations, and other laws applicable to digital content.
We handle customer inquiries in accordance with applicable legal obligations. If verification is required to protect customers, prevent fraud, or meet legal requirements, we may request additional information from you before providing assistance.
For legal correspondence, regulatory inquiries, or formal notices, please use the registered company address provided above.