Welcome to METIA INTERACTIVE LIMITED. This Privacy Policy outlines how METIA INTERACTIVE LIMITED (“we”) collects, uses, stores, and protects your personal data when you visit www.metiainteractive.com or purchase our digital products. We process personal data in accordance with the General Data Protection Regulation (GDPR) and applicable New Zealand laws.

  1. Data Controller

The data controller responsible for your personal data is:

Brand: Metainteractive
Company: METIA INTERACTIVE LIMITED
Address: 1300751-9429035997566
Phone: +64 21424482
Email: drawing@metiainteractive.com

  1. Eligibility Requirements

Our website and digital products are intended for use by persons aged 18 years or older only. By using this website or placing an order, you acknowledge that you have met this age requirement and have the legal authorization to use your chosen payment method.

  1. Information We Collect

We may collect your personal information, including your name, email address, billing location (country/region), purchase history, customer support communication records, IP address, browser information, device information, cookies, and website usage data. We do not store your complete payment card information.

  1. Payment Processing

All payments are securely processed by Stripe (our independent payment processor). Stripe may collect payment details, billing information, device information, IP address, and anti-fraud data in accordance with its privacy policy. We never receive or store your complete payment card number.

  1. How We Use Your Information

We use your information to process purchase transactions, deliver digital products, provide customer support, prevent fraud, fulfill legal obligations, improve the website, resolve payment disputes, and protect our intellectual property. Data processing is based on user consent required by contract, legal obligation, legitimate interest, or the General Data Protection Regulation (GDPR).

  1. Digital Products and Licensing

All products sold on this website are digital products and are delivered electronically. Delivery begins immediately upon successful payment. By completing this purchase, you expressly request immediate delivery and acknowledge that you waive your statutory right of withdrawal within 14 days under applicable European consumer law once digital delivery commences. Your purchase grants you only a limited, personal, non-exclusive, non-transferable license to use the digital content. Metiainteractive retains exclusive ownership of all game software, source code, art assets, graphics, music, trademarks, and other intellectual property. Reproduction, extraction, modification, redistribution, reverse engineering, or use for commercial purposes without written permission is strictly prohibited.

  1. Data Retention

We retain personal data only for the time necessary to provide the service and fulfill applicable legal obligations. Under New Zealand law, procurement and accounting records are retained for a maximum of 10 years, while customer support records, security logs, and anti-fraud information are retained for a reasonable period required to resolve disputes, refunds, or legal claims.

  1. Sharing and Cross-Border Transfer

We may share personal data with trusted service providers (including Stripe, hosting service providers, and cloud service providers) and relevant law enforcement agencies as required by law. If personal data is transferred outside the European Economic Area (EEA), we will implement appropriate safeguards in accordance with GDPR requirements.

  1. Your Rights

Under applicable law, you have the right to access, correct, delete, restrict, or object to the processing of your personal data; the right to request data portability; the right to withdraw your consent where applicable; and the right to file a complaint with the competent data protection authority. You can send your request to drawing@metiainteractive.com.

  1. Security Measures

We implement appropriate technical and organizational security measures, including encrypted connections, secure servers, access control, and anti-fraud systems, to protect your personal information.