What will I receive after placing my order?
After successful payment, you will receive an email with instructions on how to access and download your purchased digital game. We do not ship any physical products.
How long does delivery take?
Digital orders are usually processed automatically. In most cases, you will receive download instructions within minutes of payment confirmation. If you have not received your email within 30 minutes, please contact us.
Can I download my product multiple times?
Yes. If you accidentally lose your download email or encounter technical issues, please provide your order details and contact our support team for assistance.
What payment methods do you accept?
We process payments securely through Stripe and accept major credit and debit cards supported by Stripe. Your payment information is encrypted and securely processed during checkout.
Can I request a refund?
Since our products are digital downloads and are delivered immediately after purchase, refunds are generally not available once access is granted; however, refunds are not available if EU consumer protection law requires a refund, or if the product is defective or inaccessible due to our error.
Are your games legitimate?
Yes. All game and product images, graphics, and promotional materials displayed on our website are original works or have been licensed or royalty-free.
Who can purchase products from METIA INTERACTIVE LIMITED?
Our products are only available to customers who are legally entitled to enter into legally binding contracts under the laws of their country of residence. Minors must have a parent or legal guardian present to purchase products.
How is my personal information protected?
We collect and process personal information in accordance with the General Data Protection Regulation (GDPR) and applicable New Zealand laws. Your information is used solely for order processing, customer support, compliance, and service improvement. We will not sell your personal information to third parties.
What should I do if I encounter technical problems?
If you encounter download issues, installation failures, or other technical difficulties, please contact our support team. We will do our best to resolve any confirmed technical issues related to your purchase.
Email: drawing@metiainteractive.com
How to contact METIA INTERACTIVE LIMITED?
If you have any questions regarding your order, payment, privacy, or our services, please contact us using the contact information above.
Company: METIA INTERACTIVE LIMITED
Address: 1300751-9429035997566
Phone: +64 21424482
Email: drawing@metiainteractive.com